❓ FAQ
li89's Frequently Asked Questions
From deposits to withdrawals, VIP program to account verification — find answers to all the important questions about li89 in one place.
If a question comes to mind while using li89, this page is your first stop. Below, more than 20 questions are answered in detail across four sections — how VIP cashback works, which documents are needed to verify an account, how quickly a deposit via bKash goes through, and what to do to withdraw bonus money — practical questions like these are addressed here in plain language. If you cannot find an answer to your question, our 24/7 support team is always ready.
All FAQs
VIP Program
Cashback is determined each week based on your total bets placed. You can earn up to 0.4% at the Bronze level, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum. Every Monday, the previous week's cashback is added directly to your li89 account — no separate request needed.
By continuing to play and bet regularly, you can move up to a higher tier automatically. li89's system evaluates your overall activity and upgrades you from Bronze to Silver, Silver to Gold, and Gold to Platinum. A level change does not happen simply by depositing a specific amount; consistent play is what matters.
Platinum members enjoy a weekly cashback of up to 1.5%. On top of that, they receive priority withdrawal processing, exclusive promotions, and fast assistance through li89's dedicated support. Reaching the Platinum tier means you are one of li89's most valued members.
The Bronze tier offers up to 0.4% weekly cashback, while Silver offers up to 0.8% — meaning your cashback doubles when you move up to Silver. Keeping up regular betting activity makes it possible to reach Silver relatively quickly, and the cashback you receive each week increases noticeably.
No, there is no separate application or special condition required to receive cashback. As long as your account is active and you are playing according to your VIP tier, cashback is added automatically at the end of each week. However, specific wagering requirements may apply to cashback — contact live chat for details.
Account Verification
A National ID card (NID) is generally the most accepted document. As an alternative, a passport or driving licence can also be submitted. A recent utility bill or bank statement may be requested to verify your address. All documents must be clear and legible.
Yes, without completing verification, your withdrawal may not go through. It is done primarily for the security of your account, so that no one else can withdraw money in your name. Verification only needs to be done once, and after that there is no extra hassle when making withdrawals.
Yes, this is an important point. The name given when registering on li89 must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the withdrawal request may be rejected. It is best to provide the correct name at the time of registration.
li89 keeps your personal information protected using SSL encryption. Documents submitted for verification are used only to confirm your identity and are not shared with third parties. All information is stored in accordance with our privacy policy.
If the correct and clear documents are submitted, verification is generally completed quickly. While the process is underway, li89's support team will keep you updated. If any document is unclear or incomplete, you may be asked to resubmit it, so it is best to provide a clear image the first time.
How to Deposit
You can deposit money into li89 using bKash, Nagad, Rocket, and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. The minimum deposit amount is ৳500 for any method.
First, log in to li89, go to the deposit section, and select bKash. The system will give you a specific bKash number and a reference. Send money from your bKash to that number using "Send Money" and include the reference as a note. Your li89 account balance will be updated within a few minutes.
In some cases, a deposit may take a little time to confirm due to network issues. First, wait 5-10 minutes and refresh the page. If it still does not appear, contact li89's 24/7 live chat with a screenshot of your payment or the transaction ID — the support team will resolve it quickly.
li89 does not charge any deposit fee of its own. However, your mobile banking provider or bank may apply their own transaction charges — this depends on your service provider's policies. To find out the exact charges, check the fee schedule in your bKash, Nagad, or Rocket app.
The minimum deposit amount at li89 is ৳500, and this applies to all methods — whether bKash, Nagad, Rocket, or bank transfer, the same limit applies. There is an opportunity to receive a 120% bonus when you deposit ৳500 or more for the first time.
How to Withdraw
The minimum withdrawal amount at li89 is ৳1,000. After the request is submitted, the money generally reaches your mobile wallet or bank account within 30 minutes to 3 hours. The process is smoother when account verification has been completed.
li89's withdrawal process runs seven days a week, 24 hours a day. Even if a request is made at night or on a public holiday, the target of completing the payment within 30 minutes to 3 hours is maintained. If there is a slight delay in special circumstances, the support team will notify you.
For security reasons, withdrawals can only be made to a mobile wallet or bank account registered in your own name. Sending to someone else's bKash, Nagad, or Rocket number is not possible. This rule is in place to prevent money laundering and to protect your own funds.
If you receive a welcome bonus, you must complete a 20x wager on it before withdrawing the bonus amount. For example, if you receive a ৳1,200 bonus, you can withdraw the winnings from that bonus after placing a total of ৳24,000 in bets. The wager is calculated on the bonus only, not on the deposit and bonus combined.
The most common reasons for a rejected withdrawal are: incomplete account verification, a name mismatch, or wagering requirements not being met. In any situation, you will be informed of the reason for the rejection. Contact li89's live chat directly to resolve the issue.
More questions?
If the answers above did not help, li89's support team is always by your side — in both Bengali and English.
24/7 Live Chat Support